# Live Data

At Service>Application>Live Data, you can view the latest data of devices in different plants. This function supports a device to refresh data every 10s. It should be noted that this function working normally requires two conditions:

  1. The device supports the function;
  2. The device is online.

When it works, you can view detailed data of the device by tapping it.

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For devices that do not support the live data, it may be caused by the following reasons:

  • Pocket type supported, but firmware version not supported: Contact your distributor or installer to upgrade the firmware.

  • Pocket type not supported: Consult your distributor or installer about the proper dongle type to purchase one.

  • Micro inverter and Datahub do not support the function.

[!Note]When you have switched away from the dynamic energy flow diagram or closed the live data function for 15 minutes, the device data will stop reporting.

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